9 bed Privacy Policy
A complete and transparent explanation of how your personal information is collected, where it is stored, and how it is kept secure.
Table of Contents
This privacy policy ("Policy") applies to the 9 bed platform and its associated services. When you register on 9 bed, manage your account, or use any of our services, we process certain information about you. This Policy is designed to clearly explain how that information is used.
This Policy should be read together with our Terms and Conditions, as both documents together form the overall framework governing your use of the account. If you do not agree to this Policy, you will not be able to use 9 bed's services.
Types of Information Collected
9 bed collects various types of information. These can broadly be divided into two categories: information you provide directly, and information generated automatically through your use of the platform.
1.1 Information provided directly
- Full name, date of birth, and national identity details (for identity verification)
- Email address and mobile number
- Residential address
- Payment method details — bKash, Nagad, Rocket, Upay, or bank account information
- Security information provided for account recovery
- Messages and information exchanged when contacting the support team
1.2 Automatically collected information
- IP address and device identification details (operating system, browser version)
- Login time, session duration, and navigation activity on the platform
- Transaction history — deposits, withdrawals, and gaming activity
- Information collected through cookies and similar tracking technologies
- Geolocation data (approximate only, not precise location)
Purpose of Data Collection
9 bed uses your information only for legitimate and specific purposes. Your personal data is never processed for unnecessary or unrelated purposes.
- Completing account registration and identity verification
- Processing financial transactions including deposits and withdrawals
- Managing bonuses, cashback, and promotional offers
- Ensuring prevention of fraud and money laundering
- Providing 24/7 customer support
- Improving the platform's technical services and diagnosing issues
- Meeting responsible gaming obligations
- Complying with applicable laws and regulations
- Sending relevant promotional messages based on your preferences (you can opt out at any time)
Data Storage and Security
9 bed uses industry-standard technology to protect your information. All data is transmitted via SSL encryption and remains encrypted when stored on servers.
3.1 Technical security measures
- All network communications secured using Transport Layer Security (TLS) protocol
- Sensitive data (passwords, payment information) stored using hashing and encryption
- Firewalls, intrusion detection systems, and regular security audits
- Access controls — only authorised staff can view specific data
3.2 Administrative security measures
- Regular data protection training for staff
- Established procedures for handling data incidents
- Confidentiality agreements with third-party service providers
Sharing Information with Third Parties
9 bed never sells your personal information. However, in certain circumstances it may be necessary to share information on a limited basis:
- Payment processors: Minimum necessary information is shared to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer services.
- Identity verification services: Information may be shared with accredited verification providers to complete the KYC process.
- Technology infrastructure providers: Only necessary information is shared with game providers and cloud service providers.
- Legal obligations: Information may need to be provided in accordance with a lawful order from a competent court or government authority.
- Fraud prevention: Information may be checked with industry-standard anti-fraud platforms to detect fraudulent activity.
Your information is not shared with any third party outside the cases listed above. All third parties are contractually bound to comply with 9 bed's privacy standards.
Cookies and Tracking Technologies
The 9 bed platform uses cookies and similar technologies to improve service quality and make the user experience smoother.
5.1 Types of cookies
- Essential cookies: Required to maintain login status and ensure security. These cannot be disabled.
- Functional cookies: Remember your language preference, session settings, and personal platform configuration.
- Analytics cookies: Monitor platform usage to help improve services. These are fully anonymous.
5.2 Cookie controls
You can disable non-essential cookies by changing your browser settings. However, this may limit some platform features. Most modern browsers offer detailed options for managing cookies.
User Rights
9 bed respects your rights over your personal information. You may exercise the following rights at any time:
- Right of access: You may request details of what information we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete information.
- Right to erasure: In certain circumstances (such as closing your account) you may request deletion of your information — however, some data may need to be retained due to legal obligations.
- Right to restrict processing: In some cases you may ask us to limit the processing of your information.
- Right to opt out of marketing: You may unsubscribe from promotional communications at any time.
- Right to complain: You may raise any concerns about the use of your information directly with our support team.
To exercise any of these rights, contact our support team via 24/7 live chat or email.
Data Retention Period
9 bed retains your information only for as long as necessary. The following factors are considered when determining retention periods:
- Full account information is retained for as long as the account remains active.
- Financial transaction records must be retained for a period determined by applicable law, even after an account is closed.
- Information related to fraud prevention may be retained for an extended period.
- Marketing data processing stops immediately once you withdraw your consent.
After the required period has ended, data is securely deleted or anonymised.
Protection of Minors
All 9 bed services are strictly for users aged 21 and above. Keeping minors away from gaming and betting is an important ethical responsibility for us.
If we confirm that a person is under 21, their account is suspended immediately and the associated information is retained only for necessary legal purposes. Visit the Responsible Gaming section to learn more about how we maintain a safe gaming environment.
Policy Changes
9 bed may update this privacy policy as needed. If significant changes are made, notice will be sent to your registered email address or directly on the platform.
The date of each revision will be clearly stated at the top of the document. Continued use of the platform after any changes will be taken as acceptance of the revised policy. If you have any questions, check our FAQ section or contact the support team.
Contact
If you have any questions, requests, or complaints about this privacy policy, contact 9 bed through the following:
- Live chat: 24 hours a day, 7 days a week — in Bengali and English
- Email: [email protected]
Our support team responds promptly and carefully to all privacy-related requests.